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Client Service Representative

2 months ago

Beverly, Massachusetts, United States LVMH Full time
About the Role

Celine, a luxury fashion brand under the LVMH group, is seeking a Client Advisor to join its Rodeo Drive Boutique in Beverly Hills. As a Client Advisor, you will play a crucial role in meeting individual and store sales targets, while providing exceptional customer service and building strong relationships with clients.

Key Responsibilities
  • Meet individual and store sales targets and consignment goals
  • Incorporate product knowledge in the sales process to maximize sales, units sold per transaction, and the dollar value of each transaction
  • Adhere to all company policies and procedures
  • Capture all relevant customer information for entry in the database
  • Promote store events and maintain a client book
  • Consistently follow up with clients on shipping, alteration, and other issues
  • Assist with general housekeeping and the maintenance of the store image
  • Support shipping and receiving, and inventory control as requested
Requirements
  • Candidates with client books are strongly preferred
  • Desire to work in a retail setting, with a focus on sales
  • Passion for luxury product with an appreciation for design
  • Tech savvy, with the ability to learn and utilize various software programs
  • Service orientation and customer-focused
  • Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays
  • Foreign languages are a plus