Contact Center Representative

1 week ago

Riverhead, New York, United States Suffolk Credit Union Full time
Job Title: Contact Center Representative

At Suffolk Credit Union, we're seeking a highly skilled Contact Center Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional service to our members, addressing their inquiries, and resolving any issues that may arise.

Key Responsibilities:
  • Provide phone assistance to secure memberships and resolve member issues.
  • Assist members with account-related questions and complaints.
  • Research and find solutions for member inquiries and concerns.
  • Open new accounts and process wire transfers as needed.
  • Assist with online banking, debit/credit card issues, and secured messaging.
  • Accept and process loan applications, managing them through the pipeline.
  • Meet loan and sales goals through outbound calls and member follow-up.
  • Support other staff and departments when necessary.
  • Ensure compliance with internal audits and achieve a "Satisfactory" rating.
  • Cross-sell Credit Union products and provide high-quality service in every interaction.
Requirements:
  • High school diploma or equivalency certification.
  • One (1) to two (2) years of financial institution experience required.
  • NMLS-ID (Mortgage Loan Originator) required and will be provided at time of hire if not already acquired.
  • Bilingual preferred.
What We Offer:
  • Comprehensive health, dental, and vision plans, including disability and specialized insurances.
  • Generous 401(k) with employer matching, tuition reimbursement, and paid time off, including holidays, sick leave, and birthdays.
  • Employee wellness and assistance programs, along with support for work-life balance.
  • Flexible spending account designed to support your lifestyle needs.
  • Discounts on loan rates, financial services, and opportunities to participate in community charity events.
  • Holiday luncheons, themed parties, and other employee engagement activities.

We are an equal opportunity employer and welcome applications from diverse candidates. If you're a proactive, detail-oriented professional who thrives in a fast-paced, dynamic environment and is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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