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Retail Sales Representative

2 months ago

Palo Alto, California, United States Comcast Full time
Job Summary

$26.39+ Hourly (Salary is $18.70 Base + Targeted Commission)

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Professional. As a key member of our sales team, you will be responsible for providing exceptional customer service and promoting Comcast's products and services to our customers.

Key Responsibilities
  • Work directly with customers in a retail location, evaluating their potential product needs and making appropriate recommendations.
  • Provide outstanding customer service with all customer interactions.
  • Help customers interpret and clarify their account statements and pay their bills in the store.
  • Answer any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
  • Act as a brand ambassador to promote Comcast/Xfinity products.
  • Provide expert-level understanding and passion around technology, especially around Comcast products and services.
  • Maintain detailed sales product knowledge, including competitive information.
  • Contribute to a fun and competitive environment.
Requirements
  • High School Diploma or equivalent.
  • Generally, requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experience.
  • Ability to work a flexible schedule which includes evenings, weekends, holidays, variable schedule(s), and overtime as needed.
  • Regular, consistent, and punctual attendance.
  • Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.
Perks and Benefits

We offer a comprehensive benefits package, including medical, dental, and vision coverage, Comcast XFINITY courtesy services, discount tickets to our Universal Resorts, paid parental leave, tuition reimbursement of up to $8,000, paid time off, and a 401K Savings Plan – with up to 6% dollar-to-dollar matching.