Guest Services Supervisor

5 days ago


Williamsburg, Virginia, United States Blue Sky Hospitality Solutions Full time

We are looking for a seasoned professional to fill the role of Guest Services Supervisor at Blue Sky Hospitality Solutions. The right individual will have a proven track record of providing exceptional customer service, managing front desk operations, and leading a team of hospitality professionals.

Key Responsibilities:
  • Answer the telephone using a positive and clear English language, input messages into the computer, retrieve messages and communicate the content to the guest, and retrieve mail, small packages, and facsimiles for customers as requested.
  • Analyze and resolve guest complaints in a fair and efficient manner, utilizing effective communication and problem-solving skills.
  • Collaborate with other departments to ensure seamless delivery of hotel services, maintain high levels of productivity, and achieve exceptional customer satisfaction ratings.

The ideal candidate will have a minimum of two years of experience in a front desk or supervisory role, a strong understanding of hospitality management principles, and excellent communication and interpersonal skills.



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