Guest Services Supervisor

5 days ago

Williamsburg, Virginia, United States Travel + Leisure Full time
We Put the World on Vacation
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You'll Shine:
As a Guest Services Supervisor, you'll set the bar of excellence for your team every day. Through positive leadership, you'll empower them to improve guest satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations. While directing front and back-of-house operations, you'll be on the constant lookout for new ways to enhance the guest experience. Proactive problem solver is your middle name.

How You'll Make an Impact:
  • Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
  • Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team
  • Ensure daily checklist duties and tasks are fully completed with follow-up communications.
  • Maintain room inventory accurately and efficiently.
  • Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
  • Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
  • Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
  • Support customer service standards that exceed guest expectations and directly communicate reservation flag information.
What You'll Bring:
  • Valid driver's license.
  • Demonstrated ability to work under pressure.
  • Basic leadership skills with ability to coach, mentor, and train staff.
  • Excellent verbal and written communication as well as excellent hospitality service skills.
  • Working knowledge of various computer software programs
  • including property management systems.
  • Comprehension and literacy for analyzing reports.
  • 1 year of supervisory or management level experience.
  • 1 year of hotel, timeshare or hospitality service experience.
A strong candidate has been identified for this position.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program
Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

  • Guest Services Supervisor

    3 days ago

    Williamsburg, Virginia, United States Blue Sky Hospitality Solutions Full time

    We are looking for a seasoned professional to fill the role of Guest Services Supervisor at Blue Sky Hospitality Solutions. The right individual will have a proven track record of providing exceptional customer service, managing front desk operations, and leading a team of hospitality professionals.Key Responsibilities:Answer the telephone using a positive...

  • Guest Services Supervisor

    3 days ago

    Williamsburg, Virginia, United States Travel + Leisure Co. Full time

    We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun....

  • Guest Services Supervisor

    5 days ago

    Williamsburg, Virginia, United States Wyndham Destinations Full time

    We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and...

  • Guest Services Supervisor Role

    5 days ago

    Williamsburg, Virginia, United States Great Wolf Resorts Full time

    At Great Wolf Lodge, we're looking for a skilled Guest Services Supervisor to join our team. As a key member of our front desk operations, you'll be responsible for ensuring seamless guest experiences and executing daily lodge safety and service standards.The successful candidate will have a proven track record in customer service, conflict resolution, and...

  • Guest Service Director

    4 days ago

    Williamsburg, Virginia, United States Travel + Leisure Full time

    We are looking for a highly skilled Guest Services Supervisor to join our team at Travel + Leisure Co. As a key member of our operations team, you will be responsible for leading the daily operation of guest service shifts and ensuring that our guests receive exceptional service every time they interact with us.About the RoleLead the daily operation of guest...

  • Guest Service Manager

    3 weeks ago

    Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    Who We Are Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is "that the future may learn from the past" through preserving and restoring 18th-century Williamsburg, Virginia's...

  • yorktown) guest service representative i

    4 weeks ago

    Williamsburg, Virginia, United States Navy Exchange Full time

    Title: (NAVY GATEWAY INNS AND SUITES) (YORKTOWN) GUEST SERVICE REPRESENTATIVE I Location: United States-Virginia-Williamsburg Job Number: 2400049N Job Summary : Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay, accommodating special requests as needed and resolving...

  • Guest Services Team Lead

    5 days ago

    Williamsburg, Virginia, United States Great Wolf Resorts Full time

    About Great Wolf ResortsGreat Wolf Resorts is a leading family entertainment company with over 20 years of experience in creating unforgettable experiences for families. Our resorts offer an array of amenities and activities that cater to all ages, making us the perfect destination for family vacations.Job SummaryWe are seeking a highly motivated and...

  • yorktown (navy gateway inns and suites) guest service representative i

    3 days ago

    Williamsburg, Virginia, United States Navy Exchange Full time

    Title: YORKTOWN (NAVY GATEWAY INNS AND SUITES) GUEST SERVICE REPRESENTATIVE I Location: United States-Virginia-Williamsburg Job Number: 250000U3 Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving...

  • Guest Services/Male Locker Rooms Attendant

    4 weeks ago

    Williamsburg, Virginia, United States Crescent Services Full time

    From the Historic Area to Hotels, Colonial Williamsburg mission that "the future may learn from the past" is part of everything we do. Colonial Williamsburg boasts a rich history as well, having hosted and entertained guests from around the world with an impressive collection of amenities including our hotels, guests homes, food and beverage outlets,...

  • Guest Service Agent

    3 weeks ago

    Williamsburg, Virginia, United States Kingsmill Resort Part time

    Overview: To establish and provide excellent guest service, registering and greeting guests at point of check-in and throughout their stay, while processing payments and posting charges to guest accounts. Responsibilities: Maintain positive guest relations at all times. Follow all policy, procedures and service standards. Register guests while receiving and...

  • Guest Service Agent

    3 weeks ago

    Williamsburg, Virginia, United States Kingsmill Resort Full time

    Overview: To establish and provide excellent guest service, registering and greeting guests at point of check-in and throughout their stay, while processing payments and posting charges to guest accounts. Responsibilities: Maintain positive guest relations at all times. Follow all policy, procedures and service standards. Register guests while receiving and...

  • Guest Service Agent

    7 days ago

    Williamsburg, Virginia, United States Kingsmill Resort Full time

    Overview: To establish and provide excellent guest service, registering and greeting guests at point of check-in and throughout their stay, while processing payments and posting charges to guest accounts. Responsibilities: Maintain positive guest relations at all times. Follow all policy, procedures and service standards. Register guests while receiving and...

  • Guest Services Specialist

    4 days ago

    Williamsburg, Virginia, United States Virginia Department of Human Resource Management Full time

    Guest Services Specialist Job Description: The Guest Services Specialist role involves delivering exceptional guest experiences by handling various tasks in support of gift shop operations. This part-time position requires flexibility to work at both Jamestown Settlement and the American Revolution Museum at Yorktown.Responsibilities:Receiving and stocking...

  • Guest Service Representative

    7 days ago

    Williamsburg, Virginia, United States Kingsmill Resort Full time

    Job OverviewThe Guest Service Agent position at Kingsmill Resort is a key role in providing exceptional guest experiences. This individual will be responsible for registering and greeting guests, processing payments, and addressing any issues that may arise during their stay.

  • Guest Services Coordinator

    3 days ago

    Williamsburg, Virginia, United States Colonial Williamsburg Full time

    Ensure high quality and consistency of guest service as per Hotel's standards Communicate with guests before, during and after their stay, using a variety of operating systems Keep accurate records of guest information and requests Ensure inventory management is consistently monitored Follow proper procedural policies and procedures Ensure cleanliness...

  • Hospitality and Guest Services Specialist

    3 days ago

    Williamsburg, Virginia, United States Blue Sky Hospitality Solutions Full time

    About the RoleThe Front Desk Agent position is ideal for individuals who are passionate about delivering exceptional customer experiences. As a member of our front desk team, you will have the opportunity to make a lasting impression on our guests and contribute to the success of our hotel.Main Responsibilities:Provide Exceptional Customer Service: Assist...

  • Guest Experience Specialist

    4 days ago

    Williamsburg, Virginia, United States United Parks & Resorts Inc Full time

    Job DescriptionWe are seeking a highly skilled and motivated individual to join our operations team as an Operations Support Clerk. In this role, you will be responsible for:Ensuring a safe environment for all employees, guests, and animals within the parkMaintaining compliance with state/federal regulations, park policies, and department proceduresProviding...

  • In House Guest Service Rep

    2 weeks ago

    Williamsburg, Virginia, United States Westgate Resorts & Spa Full time

    Guest Service, Guest, Service, Retail, Hotel

  • Guest Services Director

    6 days ago

    Williamsburg, Virginia, United States Holiday Inn Full time

    Job DescriptionManage front desk operations and supervise front desk staff to ensure seamless check-in and check-out processes.Train new front desk staff and ensure existing staff receive ongoing training to maintain high levels of customer satisfaction.Maintain accurate records of guest accounts, including room charges and upgrades, to ensure timely billing...