Customer Service Representative

4 weeks ago


Winter Springs, Florida, United States Joshua Dike - State Farm Agent Full time
Job Description

As a Customer Service Representative with Joshua Dike - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

Key Responsibilities
  • Establish and maintain strong customer relationships, following up as needed to ensure satisfaction.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused approach to educate customers about insurance options, tailoring solutions to their unique needs.
  • Utilize effective communication to efficiently meet customer needs while promoting business development.
Qualifications
  • Dedicated to delivering exceptional customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and collaborate with other agency team members.
  • Proactive in problem-solving and committed to finding solutions.
Benefits
  • Competitive hourly pay plus commission/bonus opportunities.
  • Potential for growth and advancement within the agency.
  • Paid time off (vacation and personal/sick days).
  • Health benefits and retirement options.
  • Valuable career-building experience and opportunities for professional growth.
About Us

Join a dynamic team at Joshua Dike - State Farm Agent, where we foster a goal-driven environment, prioritize community engagement, and give back to our community. We believe in setting ambitious targets, supporting each other, and actively participating in community events and initiatives. Our team values a fun and enjoyable workplace, where laughter and camaraderie are encouraged. If you're looking for a team that embodies passion, purpose, and a sense of adventure, we look forward to connecting with you.



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