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Cash Room Supervisor

2 months ago

Richmond, Virginia, United States Colonial Downs Group LLC Full time
Job Overview

Position Summary: Oversees the extraction of cash boxes and ensures the accurate counting of cash and vouchers from gaming device bill acceptors. Responsible for maintaining precise records and the secure storage of all gaming-related documentation.

Key Responsibilities: This description does not encompass all functions of the role, which may include additional incidental tasks. All listed duties are fundamental to the position. Employees are expected to adhere to any job-related instructions and perform other tasks as directed by their supervisor. This document does not constitute an employment contract, either expressed or implied, beyond an 'at-will' employment relationship.

  • Delivers exceptional service to both internal and external stakeholders, embodying the #AddLife culture in all interactions.
  • Inspires, trains, coaches, and guides staff to ensure Team Members receive the necessary leadership and resources to meet established goals.
  • Creates and nurtures a supportive and motivating environment for Team Members.
  • Implements departmental standards, guidelines, and objectives, while managing administrative processes for effective operation.
  • Collaborates with Surveillance and Security to establish and maintain drop routes.
  • Monitors count room activities to ensure cleanliness, safety, and compliance with all policies, procedures, and regulations.
  • Ensures the accurate removal and counting of all vouchers and currency from gaming bill acceptors.
  • Manages the secure storage of gaming-related records and documentation.
  • Prepares and generates reports on gaming devices, cash, vouchers, and winnings at the conclusion of the count.
  • Handles minor maintenance and repairs of mechanical equipment, notifying vendors and supervisors of any significant issues.
  • Addresses problems within the scope of authority and recommends solutions for issues beyond that scope to the supervisor.
  • Keeps the supervisor informed of relevant activities and developments.
  • Reviews the performance of subordinate employees to ensure compliance with management standards and reports any deficiencies.
  • Performs other duties as assigned.

Regulatory and Compliance Responsibilities: In addition to other duties, each Team Member has responsibilities related to compliance with laws and regulations.

  • Participates in mandatory training sessions provided by the Company.
  • Obtains and maintains necessary licenses.
  • Performs duties in accordance with local laws and regulations.
  • Takes steps to ensure minors are not permitted to gamble or loiter in gaming areas, consume alcoholic beverages, or purchase tobacco.
  • Maintains knowledge of relevant ordinances, regulations, laws, policies, and procedures pertaining to the department.
  • Understands the Property's programs addressing problem gaming.
  • Reports any known acts of misconduct.

Position Qualifications: A high school diploma or GED is required; a Bachelor's degree is preferred. Strong mathematical skills and proficiency in PC applications, including Microsoft Office and menu-driven programs, are essential. Ability to articulate and communicate ideas effectively and make independent decisions is necessary.

Certificates, Licenses, and Registrations: Virginia Racing Commission License.

Supervisory Responsibilities: Manages subordinates who may oversee other employees. Responsible for the overall direction, coordination, and evaluation of the unit(s).

A list of physical demands, equipment, and work environment requirements can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The statements herein are intended to describe the general nature and level of work performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the employer's discretion.

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