Housekeeping Coordinator/Supervisor

9 hours ago


Richmond, Virginia, United States Omni Hotels Full time
Housekeeping Coordinator/Supervisor

The Omni Richmond Hotel is seeking a highly skilled and detail-oriented individual to join our Housekeeping team as a Housekeeping Coordinator/Supervisor. This key role provides critical support to our housekeeping leadership team by communicating with room attendants, maintaining efficient operations, and ensuring that our guests enjoy a 4-Diamond experience in accordance with Omni Standards.

Key Responsibilities:
  • Develop and implement housekeeping room attendant assignment sheets
  • Coordinate floor and daily duties for Houseman and Floor Supervisors
  • Respond to guest requests and resolve issues in a timely manner
  • Conduct regular inspections of guestrooms and public areas to ensure 4-Diamond cleanliness standards
  • Provide coaching and training to Room Attendants to enhance their skills and knowledge
  • Report any needed repairs or discrepancies of guest rooms to the maintenance team
  • Ensure that all Guest Room Attendants have access to necessary supplies and linens
  • Process AM and PM room status reports to ensure accurate inventory and tracking
  • Maintain a clean and organized linen cart and supply cage
  • Inspect Guest Rooms for 4-Diamond cleanliness standards and make recommendations for improvement
  • Verify that all guest rooms are punched in via the phone after completion
  • Ensure VIP rooms are inspected by noon or earlier if noted
  • Prioritize check out/vacated rooms to ensure timely cleaning and turnover
  • Stay up-to-date on hotel facilities, events, and services to provide exceptional guest experiences
Requirements:
  • Proficient computer skills and experience with OPMS preferred
  • Flexible schedule and ability to work varied shifts
  • Fluent in English and excellent communication skills
  • Able to lift, push, pull up to 50 lbs and stand for 8 hours a day
  • Effective problem-solving skills and ability to work independently
  • Previous housekeeping or custodial experience preferred
  • Ability to maintain 4-Diamond level cleanliness standards and work with management on special projects
  • Strong attention to detail and ability to multitask
  • Must be able to communicate via radio and phone as needed

The Omni Richmond Hotel is a premier destination for refined Southern hospitality in an elegant and relaxing setting. Located in the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife, and the scenic James River.

Omni Richmond's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out.



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