Assistant Manager

7 days ago


Fernandina Beach, Florida, United States Cold Stone Creamery Full time

Job Summary:

Cold Stone Creamery is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and developing our team members to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Train and Coach Employees: Develop and implement training programs to ensure team members have the skills and knowledge needed to provide excellent customer service and meet sales targets.
  • Delegate Tasks and Provide Follow-up: Assign tasks and responsibilities to team members, provide guidance and support, and follow up to ensure tasks are completed to a high standard.
  • Hold Team Accountable: Monitor team performance, provide feedback, and take corrective action when necessary to ensure team members are meeting expectations.
  • Ensure Fast and Friendly Service: Lead by example, provide coaching and feedback to team members, and ensure that every customer receives a positive experience.
  • Staff and Schedule Appropriately: Manage labor costs, ensure adequate staffing levels, and schedule team members to meet business needs.
  • Ensure Proper Cash Handling: Monitor and maintain accurate cash handling procedures, ensure that all transactions are processed correctly, and investigate any discrepancies.
  • Ensure Appropriate Inventory and Ordering: Manage inventory levels, order supplies and materials as needed, and ensure that all inventory is accurately tracked and recorded.

Requirements:

  • High School Diploma or Equivalent: Required
  • Previous Management Experience: 2+ years of experience in a management role, preferably in the food service industry
  • Excellent Communication and Leadership Skills: Ability to communicate effectively with team members, customers, and management
  • Strong Problem-Solving and Analytical Skills: Ability to analyze problems, identify solutions, and implement changes
  • Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines


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