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Operations Coordinator

2 months ago

Tinley Park, Illinois, United States Aveanna Full time
Job Summary

Aveanna is seeking a highly organized and detail-oriented Operations Specialist to join our team. As an Operations Specialist, you will be responsible for providing top-level customer service to internal and external clients, ensuring seamless clinical operational support activities at our branch locations.

Key Responsibilities
  • Payroll Activities:
    • Process weekly time sheets entries for caregiver staff visits, generating accurate billing
    • Audit weekly payroll reports and make timely payroll adjustments as needed
    • Close payroll each week according to established guidelines
    • Prepare and ensure timesheets and nursing notes for corporate billing department are processed according to guidelines
    • Prepare and maintain payroll files
    • Review and audit weekly net profit reports, communicating discrepancies to management in a timely manner
    • Be the primary point of contact for location caregiver payroll inquiries
    • Establish an open line of communication and positive relationship with the Corporate Payroll department
  • Personnel Activities:
    • Assist with caregiver onboarding activities, including recruitment support
    • Ensure all caregiver personnel files are secure, accurate, and complete
    • Verify and maintain caregiver credentials (licenses and certifications)
    • Create and provide monthly evaluation and skills report to Director(s)
    • Coordinate with Corporate Risk Management and Leave of Absence Specialists on all worker compensation claims and return to work coordination activities
    • Coordinate with People Services on all unemployment claims
    • Be the primary point of contact for caregiver questions relating to company benefits, policies, procedures, and education
  • Caregiver Coordination Activities:
    • Establish and maintain an orientation schedule for caregiver staff
    • Maintain accurate and up-to-date contact lists of all active caregivers, including mailing logs
    • Review and confirm weekly schedules according to branch location guidelines
    • Mail monthly schedules to patients' homes each month according to branch location guidelines
  • Office Support Activities:
    • Scan and/or file documentation and records
    • Assist in answering incoming calls and ensuring accurate messages are taken and given to the appropriate staff member
    • Distribute mail to the appropriate staff member or department
    • Process invoices according to branch location guidelines
    • Order office supplies
    • Perform special projects as needed
Requirements
  • High school diploma or GED
  • Proficient typing skills
  • Proficient Microsoft Office skills
  • Preferred qualifications:
    • Payroll and/or human resources experience
    • Private duty, home care, or healthcare company experience
    • Advanced Microsoft Excel skills
    • Two (2) years of general office experience