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Lifeline Case Aide Program Coordinator

1 month ago

Tinley Park, Illinois, United States Crisis Center for South Suburbia Full time
About the Role

We are seeking a highly motivated and compassionate individual to join our team as a Lifeline Case Aide. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Lifeline program, ensuring a safe and healthy environment for our clients.

Key Responsibilities
  • Ensure a safe and healthy environment that fosters independence, self-determination, and mental wellbeing.
  • Lead and participate in room inspections regularly.
  • Clearly communicate and apply Lifeline program rules and related sanctions to residential clients in a consistent and compassionate manner.
  • Facilitate effective conflict resolution strategies among residential clients to ensure a cooperative communal living atmosphere.
  • Complete residential client check-ins as needed, including completion of paperwork, house tours, client room and locker assignment, linens, and explaining how the Lifeline program works and the rules.
  • Provide an array of as-needed support services for seniors and/or individuals with disabilities, including assistance with enrolling in mainstream benefits, obtaining ID documents, childcare, and accessing other resources.
  • Assist clients with obtaining employment and other desires as necessary.
  • Provide crisis intervention counseling and domestic violence education to clients.
  • Complete assessments and treatment plans with clients when needed.
  • Provide case management services, in conjunction with the assigned case manager, to residential clients during their stay in program.
  • Provide collateral assistance with Lifeline Case Manager on related functions.
  • Provide clear direction and intervention through rules and regulations.
  • Monitor progress and provide assistance towards identified goals on individual client service plans.
  • Provide conflict and communication strategies to clients as it relates to domestic violence.
  • Be knowledgeable of local services and other available resources.
  • Provide accurate referrals in a consistent and compassionate fashion.
  • Participate in weekly case management review with colleagues.
  • Follow all CCSS policies and procedures for client shelter, safety, and services.
  • Participate in speaking engagements (including 40 Hour training) and other community education forums as needed.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of experience in a related field, such as social work, counseling, or case management.
  • Knowledge of domestic violence and its effects on individuals and families.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Excellent communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Ability to work flexible hours, including evenings and weekends.