IT Operations Coordinator

2 days ago


Charlotte, North Carolina, United States Compass Group USA Full time

Key Qualifications:

Required Skills and Qualifications:

  • 3-5 years of Zendesk Administrator experience with demonstration of strong knowledge and understanding of the platform
  • Experience using Zendesk Guide for integration with Clients portals
  • Experience with integrations preferred
  • Certifications including Zendesk Administrator strongly preferred
  • Experience with programming languages such as SQL, JavaScript, HTML, Java and Apex preferred but not required
  • Familiarity with Zendesk REST API is a plus
  • Strong data management abilities
  • Ability to meet deadlines, handle and prioritize simultaneous requests
  • Strong English verbal and written communication skills, with the ability to communicate effectively at all levels of the organization
  • Solid understanding of Zendesk standard methodologies and functionality
  • Demonstrable ability to design and implement new processes and facilitate user adoption
  • Internal & external facing experience with large multifaceted projects


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