IT Operations Coordinator
2 days ago
Key Qualifications:
Required Skills and Qualifications:
- 3-5 years of Zendesk Administrator experience with demonstration of strong knowledge and understanding of the platform
- Experience using Zendesk Guide for integration with Clients portals
- Experience with integrations preferred
- Certifications including Zendesk Administrator strongly preferred
- Experience with programming languages such as SQL, JavaScript, HTML, Java and Apex preferred but not required
- Familiarity with Zendesk REST API is a plus
- Strong data management abilities
- Ability to meet deadlines, handle and prioritize simultaneous requests
- Strong English verbal and written communication skills, with the ability to communicate effectively at all levels of the organization
- Solid understanding of Zendesk standard methodologies and functionality
- Demonstrable ability to design and implement new processes and facilitate user adoption
- Internal & external facing experience with large multifaceted projects
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