Sales and Customer Service Representative
1 week ago
At Hibbett Sports, we are seeking a skilled Sales Associate to join our team. This role is perfect for individuals who are passionate about delivering exceptional customer service and have a strong ability to sell merchandise.
Job OverviewThis Sales Associate position is responsible for assisting the store's management staff in providing quality customer service. You will be knowledgeable in each product area or department in our store and must fully promote each sale and/or promotion.
Essential Duties and Responsibilities- Provide extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
- Promote and sell services and merchandise provided by Hibbett Sports.
- Consistently set goals to grow and improve selling skills and track overall sales.
- Practice and uphold all Hibbett Sports policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
- Assist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
- Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
- Consistently achieve and/or exceed sales targets and goals.
- Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
- Attend all staff meetings and tech clinics for the store.
- Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
- 0-2 years of customer service experience.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced environment.
- Self-starter with initiative to take on important tasks without being asked.
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
- Team-player passionate about outstanding customer service and selling merchandise.
Hibbett Sports is a leading athletic retailer offering a wide selection of sports apparel, footwear, and equipment. We are committed to delivering exceptional customer service and creating a unique shopping experience for our customers.
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