Patient Access Coordinator

4 weeks ago


Corpus Christi, Texas, United States Christus Health Full time

Job Summary:

We are seeking a highly skilled Patient Access Representative to join our team at Christus Health. As a Patient Access Representative, you will play a critical role in ensuring a smooth and efficient patient experience. Your primary responsibility will be to facilitate a welcome and easy access to our facility, establishing encounters for patients who meet our guidelines for hospital service.

Key Responsibilities:

  • Accurately input all required data elements for scheduling and registration, including patient demographic, financial information, guarantor information, and relevant notes associated with the encounter.
  • Verify insurance eligibility and obtain necessary authorizations for services rendered.
  • Calculate and collect the estimated patient portion based on benefits and contract reimbursement as well as prior balances.
  • Perform financial assessment for appropriate program assistance.
  • Communicate the purpose of and obtain patient/legal guardian signatures on all necessary hospital documents.
  • Represent the Patient Access department in a professional, courteous manner at all times.
  • Required to assist the hospital in the event of an internal or external disaster.
  • Support the flexible needs of the department to accommodate patient volume in all areas of the hospital.
  • Support the department in achieving established performance targets.
  • Complete required training as needed and as mandated.
  • Maintain the team discipline of following all elements of established standard processes.
  • Work with HPWT (High Performance Work Teams) to maintain an efficient, clean, and orderly workplace using 5S principles and practices once implemented in the work unit.
  • Coordinate, communicate, and assist in monitoring work flow and work tasks necessary to manage fluctuating volumes.
  • Provide feedback to the team to help identify educational needs, and mediation needs by reporting IPOs (issues, problems, and opportunities).
  • Demonstrate competence to perform assigned responsibilities in a manner that meets the population-specific and developmental needs of the members served by the department.
  • Appropriately adapt assigned assessment, treatment, and/or service methods to accommodate the unique physical, psychosocial, cultural, age-specific, and other developmental needs of each member served.
  • Take personal responsibility to ensure compliance with all policies, procedures, and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.
  • Perform all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.

Requirements:

  • High School Diploma or equivalent years of experience required.
  • 1 – 3 years of experience preferred.
  • None required.

Work Schedule:
Varies

Work Type:
Full Time



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