Patient Access Coordinator
4 weeks ago
Job Summary:
We are seeking a highly skilled Patient Access Representative to join our team at Christus Health. As a Patient Access Representative, you will play a critical role in ensuring a smooth and efficient patient experience. Your primary responsibility will be to facilitate a welcome and easy access to our facility, establishing encounters for patients who meet our guidelines for hospital service.
Key Responsibilities:
- Accurately input all required data elements for scheduling and registration, including patient demographic, financial information, guarantor information, and relevant notes associated with the encounter.
- Verify insurance eligibility and obtain necessary authorizations for services rendered.
- Calculate and collect the estimated patient portion based on benefits and contract reimbursement as well as prior balances.
- Perform financial assessment for appropriate program assistance.
- Communicate the purpose of and obtain patient/legal guardian signatures on all necessary hospital documents.
- Represent the Patient Access department in a professional, courteous manner at all times.
- Required to assist the hospital in the event of an internal or external disaster.
- Support the flexible needs of the department to accommodate patient volume in all areas of the hospital.
- Support the department in achieving established performance targets.
- Complete required training as needed and as mandated.
- Maintain the team discipline of following all elements of established standard processes.
- Work with HPWT (High Performance Work Teams) to maintain an efficient, clean, and orderly workplace using 5S principles and practices once implemented in the work unit.
- Coordinate, communicate, and assist in monitoring work flow and work tasks necessary to manage fluctuating volumes.
- Provide feedback to the team to help identify educational needs, and mediation needs by reporting IPOs (issues, problems, and opportunities).
- Demonstrate competence to perform assigned responsibilities in a manner that meets the population-specific and developmental needs of the members served by the department.
- Appropriately adapt assigned assessment, treatment, and/or service methods to accommodate the unique physical, psychosocial, cultural, age-specific, and other developmental needs of each member served.
- Take personal responsibility to ensure compliance with all policies, procedures, and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.
- Perform all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.
Requirements:
- High School Diploma or equivalent years of experience required.
- 1 – 3 years of experience preferred.
- None required.
Work Schedule:
Varies
Work Type:
Full Time
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