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Client Support Specialist

2 months ago

Chula Vista, California, United States Interdent Sa Full time

Position Title: Customer Service Representative

Job Category: Operations

Job Details:

Overview:

At Interdent Sa, our Customer Service Representatives play a crucial role in ensuring a seamless experience for our patients.

Key Responsibilities:

  • Adhere to established front office procedures for opening and closing.
  • Welcome visitors, manage incoming calls on a multi-line system, and perform various clerical duties.
  • Facilitate patient flow between front and back office by effectively communicating with doctors and staff.
  • Assist patients in completing necessary documentation, establishing accounts, and creating charts for new patients.
  • Oversee the daily schedule of the office, including appointment management and necessary adjustments.
  • Execute additional tasks as assigned.

Qualifications:

  • Prior experience in a front office setting is required; dental office experience is advantageous.
  • Exceptional verbal and written communication skills are essential.
  • Proficiency in computer usage is necessary (experience with QSI is a plus).
  • Ability to multitask effectively is required.
  • Bilingual in Spanish is preferred.

Benefits:

  • Comprehensive medical, dental, and vision coverage.
  • Life insurance options.
  • 401K retirement plan.
  • Paid time off (PTO).
  • Continuing education credits.
  • Referral bonuses ranging from $2,000 to $5,000 based on position.
  • Opportunities for career advancement within the company.

Schedule:

Part-time position, requiring 2-3 days of work per week, including Saturdays.