Warranty Coordinator Specialist
3 days ago
This role involves coordinating all material, labor, and documentation for homeowner service appointments at Italian Terrazzo & Tile. The ideal candidate will have excellent organizational skills, strong analytical abilities, and proficiency in software applications such as Microsoft Office Suite and Oracle.
Responsibilities:
- Enter warranty orders into JDE system
- Evaluate and arrange material delivery according to appointment dates
- Schedule and coordinate installation services with authorized technicians
- Generate and distribute work orders to stakeholders
- Review and verify accurate installer assignments
- Receive and process labor purchase orders post-installation
- Maintain open communication with homeowners and builders regarding updates on service status
- Collect and compile necessary paperwork and data related to orders
- Provide exceptional customer service and address any concerns or issues promptly
Requirements:
- Proficiency in Microsoft Office applications and advanced Excel skills
- Familiarity with Oracle, JD Edwards, SAP, or PeopleSoft is an asset
- Excellent interpersonal skills to collaborate with various teams and departments
- Creative problem-solving and analytical thinking to address challenges efficiently
- Effective prioritization and multitasking abilities
Compensation and Benefits:
$60,000 - $70,000 per year
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