IT Support Specialist

2 weeks ago


Sewickley Heights, Pennsylvania, United States Horizon Dynamics Full time

We are Horizon Dynamics, a dynamic IT service provider with a diverse team of over 150 employees from more than 20 nations.

Our team has been driving innovation forward for over two decades, tackling complex challenges with expertise and passion.

What to Expect:
  • As an IT support employee, you will be the first point of contact for our customers, addressing technical questions and issues in network and security, Citrix applications, MS Office, and other hardware and software topics.
  • Your responsibilities will include taking qualified fault reports, documenting problems, and deciding whether to resolve the issue yourself or forward it to another department or 2nd level support.
  • You will actively use our knowledge database to resolve less common faults, reporting or coordinating further steps if necessary.
  • In addition, you will work collaboratively with your colleagues to challenge each other and improve your skills.

We are committed to providing excellent service to our customers, and we are looking for talented individuals to join our team.


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