Customer Service Manager

5 days ago


Kernersville, North Carolina, United States Food Lion Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager. This role is responsible for providing exceptional customer service, leading by example, and ensuring that all customers receive a positive shopping experience.

About the Role

This position involves working in a fast-paced environment where you will be responsible for managing cash handling procedures, maintaining accurate records, and performing other administrative tasks. You will also be required to work closely with the Customer Service Manager and Assistant Customer Service Manager to ensure that all store operations run smoothly.

Key Responsibilities
  • Provide fast, easy, flexible and friendly service to customers through the achievement of Food Lion customer service standards.
  • Assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
  • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
  • Ensure work station and front end area of the store has a neat and clean presentation.
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.
Requirements
  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Estimated Salary: $40,000 - $60,000 per year

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