Customer Service Representative

7 days ago


Kernersville, North Carolina, United States Famous Toastery Full time
Job Description

Famous Toastery is a dynamic and growing company that prides itself on serving high-quality food and providing exceptional customer service. We are seeking a skilled Customer Service Representative to join our team and contribute to our mission of delivering outstanding results.

Estimated Salary: $28,000 - $38,000 per year

About Us: At Famous Toastery, we believe that every guest deserves an exceptional dining experience. Our Customer Service Representatives play a critical role in ensuring that our guests receive the highest level of service, from greeting them upon arrival to answering their questions and resolving any issues.

Duties and Responsibilities:

  • Guest Service: Provide prompt and courteous service to guests, responding to their needs and exceeding their expectations.
  • Product Knowledge: Develop and maintain thorough knowledge of our menu items, ingredients, and preparation methods, as well as our company's policies and procedures.
  • Communication: Communicate effectively with guests, team members, and management, both verbally and in writing.
  • Problem-Solving: Anticipate and resolve guest concerns, while maintaining a calm and professional demeanor.
  • Teamwork: Collaborate with other team members to achieve store goals, including sharing knowledge, expertise, and best practices.

Required Skills and Qualifications:

  • Strong Communication Skills: Possess excellent verbal and written communication skills, with the ability to interact effectively with guests and team members.
  • Product Knowledge: Develop and maintain thorough knowledge of our menu items, ingredients, and preparation methods.
  • Problem-Solving: Demonstrate strong problem-solving skills, including the ability to think critically and resolve guest concerns effectively.
  • Teamwork: Work collaboratively with other team members to achieve store goals, including sharing knowledge, expertise, and best practices.

Benefits:

  • Competitive Pay: Earn a competitive hourly wage, with opportunities for advancement and increased earnings potential.
  • Flexible Scheduling: Enjoy flexible scheduling, including part-time and full-time options, to accommodate your needs and lifestyle.
  • Health and Wellness Benefits: Participate in our comprehensive health and wellness program, including medical, dental, and vision insurance, as well as paid time off and holidays.
  • Professional Development Opportunities: Receive training and development opportunities to enhance your skills and advance your career.


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