Front Desk Representative

2 months ago

Paterson, New Jersey, United States Summit Health Full time

About the Role

We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Summit Health. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.

Key Responsibilities

  • Greet and welcome patients, ensuring a positive and professional first impression.

  • Register patients, collect and verify demographic and insurance information, and update patient records accurately and efficiently.

  • Coordinate patient appointments, communicate with healthcare providers, and manage patient flow to ensure timely and efficient care.

  • Answer phone calls, respond to patient inquiries, and provide clear and concise information regarding our services and policies.

  • Process medical insurance information, verify patient eligibility, and address any patient questions or concerns regarding insurance.

  • Handle cash and co-payments accurately and responsibly, maintaining a high level of integrity and confidentiality.

  • Provide outstanding customer service to every patient, ensuring their needs are met and exceeded.

  • Inform site management of waiting room wait times, patient inquiries, and any other relevant information to ensure seamless operations.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, healthcare providers, and colleagues.

  • Experience working in a high-volume, fast-paced environment, preferably in a healthcare or customer service setting.

  • Strong attention to detail, with the ability to accurately and efficiently manage multiple tasks and priorities.

  • Computer proficiency and superior keyboarding skills, with the ability to navigate electronic medical records and other software systems.

  • Flexibility and adaptability, with the ability to work in a continuously evolving environment and adapt to changing priorities and circumstances.

  • Passion for delivering exceptional patient care and a commitment to upholding the highest standards of customer service and professionalism.

  • Bilingual language skills are required or preferred, depending on the site location.

About Our Commitment

At Summit Health, we are dedicated to providing exceptional patient care and service, while fostering a positive and supportive work environment for our team members. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) savings plan and opportunities for professional growth and development.

Equal Opportunity Employer

Summit Health is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives, and are dedicated to creating a work environment that is inclusive, respectful, and supportive of all team members.

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