Sales & Applications Engineer II
4 weeks ago
At ONICON, we're seeking a highly skilled Sales & Applications Engineer II to join our team. As a key member of our sales team, you will be responsible for providing technical support and assistance to our customers, as well as developing and maintaining strong technical and applications expertise with all ONICON products.
Key Responsibilities:
- Work cooperatively with our Customer Service Team, Regional and Territory Sales Managers, and Independent Sales Reps to meet annual sales goals and ensure customer satisfaction.
- Develop and maintain expertise with ONICON's order entry system.
- Prepare quotations and respond to technical inquiries in a timely manner in response to customer requests.
- Support our independent reps in these efforts.
- Read and comprehend engineering specifications and drawings and suggest the appropriate ONICON products to quote and submit.
- Support preparing submittal packages and special wiring & installation diagrams for customers as required.
- Provide technical support and assistance to our Customer Service group, especially on large or complex orders.
- Provide direct support for high-profile projects and technical service issues as required.
- Attend trade shows in a supporting role.
- Assist service department with technical troubleshooting and product returns as required.
- Provide feedback and assistance to the Product Management Team regarding the development of sales and technical documentation.
- Provide direction, guidance, and coaching to EITs, Engineer 1's, and Customer Service personnel.
- Work cooperatively with the Engineering and Product Management Department to create SDOs (special deviation orders) to meet special customer requests.
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