Service Technician II
4 weeks ago
Job Summary
The Service Technician II evaluates, troubleshoots, and completes repairs of analog and digital camera controllers, camera heads, light sources, optical couplers, and other products. This role requires strong analytical and problem-solving skills to identify and resolve issues efficiently. The successful candidate will have a strong background in electronics and mechanical assembly, with experience in soldering and repair techniques.
Key Responsibilities
- Analyze customer feedback and compare symptoms to alleged product failure
- Perform troubleshooting to component level as necessary to determine failure
- Provide failure analysis information to Engineering to support root cause investigation
- Provide estimates of repair cost for customer quote as necessary
- Route repairs to Production as appropriate
- Complete repair/upgrade as necessary/appropriate
- Complete burn-in, Final Checkout, and safety testing as required
- Update repair/complaint and device history records as required
- Maintain product change history file for reference of applicable engineering changes
Requirements
- Two years' experience in electronic/mechanical assembly and soldering experience within the past 12 months
- Electronic Technician or Repair Technician experience preferred
- AA/AS Degree in Electronic Technology or equivalent experience preferred
Benefits
- Competitive compensation
- Excellent healthcare including medical, dental, vision, and prescription coverage
- Short & long term disability plus life insurance
- Retirement Savings Plan (401K) with company match
- Employee Stock Purchase Plan
- Tuition assistance for undergraduate and graduate level courses
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