Technical Product Support Specialist

2 weeks ago


Petaluma, California, United States Digilock Full time
Technical Product Support Specialist

We are seeking a highly skilled Technical Product Support Specialist to join our Sales Services Team. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring they have an outstanding experience with our products.

Responsibilities:
  • Provide expert technical support to customers via email, phone, and other communication channels.
  • Troubleshoot complex technical issues and identify root causes.
  • Document and track customer interactions, identifying trends and areas for process improvement.
  • Collaborate with cross-functional teams to resolve customer issues and improve product features.
  • Develop and maintain in-depth knowledge of our products and services.
  • Meet and exceed customer satisfaction standards, ensuring a positive experience for all customers.
Requirements:
  • Minimum 2 years of experience in a Product Support or Customer Service role.
  • Strong analytical and critical thinking skills, with the ability to resolve complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Proficiency in Microsoft Office Suite and other relevant software applications.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
Why Join Digilock?

At Digilock, we offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401K match, and a generous holiday schedule. We also provide a dynamic and supportive work environment, with opportunities for growth and development. If you are passionate about delivering exceptional customer support and are looking for a challenging and rewarding role, we encourage you to apply.



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