IT Support Specialist

1 month ago


Petaluma, California, United States BOLT Staffing Full time
IT Help Desk Job Description

We are seeking a skilled IT Help Desk technician to provide technical assistance to our clients. The ideal candidate will have experience in troubleshooting and resolving technical issues, as well as excellent communication skills to effectively interact with customers.

Key Responsibilities:
  • Serve as the first point of contact for technical assistance over the phone or email
  • Perform remote troubleshooting using diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk customers through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
Requirements:
  • Proven experience as a Help Desk technician support role
  • Tech savvy with working knowledge of office automation products, databases, and remote control
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficient in Microsoft 365
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
About Bolt Staffing:

Bolt Staffing is an equal opportunity employer. We value diversity and encourage applicants from all backgrounds to apply. If you are a motivated and customer-focused individual with a passion for IT, we encourage you to apply for this exciting opportunity.


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