Flexible Part-Time Client Support Specialist

1 month ago


Chicago, Illinois, United States What Like You Full time
Position Overview

As a Part-Time Customer Service Representative, you will engage in meaningful work that fits into your schedule. Our organization, What Like You, is dedicated to enhancing global business and supporting local communities through exceptional service.

Role Responsibilities:
  • Establish and nurture relationships with clients to understand their specific needs and concerns.
  • Address inquiries and fulfill requests for both internal and external stakeholders.
  • Respond swiftly to customer communications via phone or electronic means.
  • Deliver outstanding service to all clients, ensuring satisfaction and support.
  • Oversee customer accounts and manage portfolios effectively.
  • Organize workflows to align with customer timelines and expectations.
  • Perform data entry tasks, including electronic filing and document retrieval.
  • Efficiently navigate multiple databases to provide accurate information.
  • Conduct research and review legal documents as necessary.
  • Propose enhancements to processes where applicable.
  • Foster and expand existing customer relationships by delivering exceptional service and identifying additional service opportunities.

Required Skills and Qualifications:
  • Prior experience in customer service or administrative roles.
  • Self-motivated individual who excels in a dynamic, team-focused environment.
  • Meticulous attention to detail and a commitment to accuracy.
  • Strong organizational and time-management capabilities.
  • Ability to adapt and multitask effectively.
  • Proficient problem-solving skills.
  • Solid computer skills, with proficiency in MS Office, including Word and Excel.
  • Exceptional verbal and written communication abilities.

Benefits:
  • Eligible for a range of competitive benefits, including paid time off and 401(k) plans.
  • Access to $1000 in tuition reimbursement per semester.
  • Opportunity for annual success sharing bonuses or commission plans based on individual performance.
  • Comprehensive benefits package, including medical, dental, and life insurance, along with flexible spending and health savings accounts.
  • 401(k) with employer matching and profit-sharing options, plus paid time off and tuition reimbursement.


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