Global Service Director

5 days ago


Columbia, Tennessee, United States JC Ford Co Full time
Job Title: Global Service Director

Job Summary:

The Global Service Director is a key leadership position at JC Ford Co, responsible for overseeing and leading our service-oriented initiatives. This role requires a strong leader who can work closely with clients and service teams to optimize service strategies, enhance customer experiences, and ensure seamless service delivery.

Key Responsibilities:
  • Strategic Service Management: Develop and implement service strategies to exceed client satisfaction and retention goals.
  • Financial Goal Attainment: Drive service operations to meet or surpass financial objectives, analyzing expenses and revenues to ensure profitability.
  • Strategic Initiatives: Identify and implement strategic initiatives aimed at enhancing service quality, efficiency, and profitability.
  • Team Leadership: Manage daily service team operations to achieve service objectives and enhance customer experiences.
  • Service Enhancement: Recommend and implement optimal service methodologies, adapting to diverse service scenarios.
  • Client Engagement: Foster relationships with new clients and maintain strong ties with existing ones, ensuring their service needs are met and exceeded.
  • Resource Allocation: Operate within the service budget and implement strategies for cost-saving measures.
  • Performance Monitoring: Direct team performance, ensuring accountability for individual and team-based service goals.
  • Collaboration: Liaise with other departments for streamlined service processes and optimal service delivery.
  • Supervisory Duties: Execute supervisory responsibilities adhering to organizational policies and legal standards.
  • Delegation & Development: Delegate tasks, set expectations, and foster team growth through training and mentorship.
  • Safety Compliance: Ensure compliance with safety protocols to maintain a safe working environment.
Requirements:
  • Qualifications: Bachelor's Degree (BA) from a four-year college or university; alternatively, relevant experience combined with education.
  • Experience: Demonstrated track record in:
    • Developing and maintaining strong client relationships.
    • Managing service operations and achieving service-related and financial goals.
    • Identifying and implementing strategic initiatives to enhance service performance.
    • Leadership, delegation, and recognition of achievements.
    • Problem-solving, innovative thinking, and adapting to varied service scenarios.
    • Analyzing data and presenting it effectively.
    • Ensuring compliance with service-related standards and regulations.
  • Skills & Abilities:
    • Proficient in analyzing information and implementing innovative service solutions.
    • Strong communication skills, both written and verbal.
    • Effective leadership in driving service excellence and team cohesion.
    • Analytical abilities for performance reporting and strategic service planning.
    • Collaborative mindset for cross-departmental service improvements.
    • Commitment to continuous improvement and client-focused service delivery.
  • Physical Requirements: Primarily office-based with occasional on-site visits to ensure service quality and adherence to safety protocols.


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