Clinical Service Nurse II

2 weeks ago

Efland, United States Duke Health Full time

About Duke Health:
At Duke Health, we are dedicated to providing compassionate care that positively impacts the lives of our patients, their families, and the broader community.

Overview of Duke University Hospital:
Duke University Hospital, located in Durham, North Carolina, is recognized as one of the top hospitals in the United States and holds the title of the leading hospital in North Carolina according to U.S. News and World Report. As the largest of the three hospitals within Duke Health, it boasts 1,048 patient beds and 65 operating rooms, along with comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center and an endo-surgery center.

Duke Nursing Highlights:
Duke University Health System is proud to be designated as a Magnet organization. Each year, nurses from our hospitals are acknowledged as part of North Carolina's Great 100 Nurses. Additionally, we have received the American Board of Nursing Specialties Award for our advocacy of specialty nursing certification.

Quality of Life:
Living in the Triangle area offers a vibrant community with various amenities. Relocation assistance may be available based on eligibility.

Position Summary:
The Clinical Service Nurse II at Duke University Hospital will be responsible for providing triage support and care coordination for a high-acuity pediatric patient population. This role requires collaboration with dynamic multidisciplinary teams and close interaction with the faculty directors of the Pediatric Complex Care Team.

Key Responsibilities:
- Manage triage calls, resolving issues within scope and coordinating follow-up with healthcare providers.
- Attend outpatient clinics as necessary and document communications in Maestrocare.
- Handle pages from external clinics and patient families during daytime hours.
- Facilitate prior authorizations and draft letters of medical necessity.
- Coordinate the renewal of outpatient prescriptions and assist with inpatient rounds as needed.

What to Expect:
In this role, you will multitask by documenting assessments, planning care, and evaluating patient status. You will also educate patients and families according to the nursing plan of care while managing relationships with patients, families, visitors, and the healthcare team.

What We Offer:
Duke University Health System is committed to providing opportunities for professional growth, including:
- Clinical Ladder Advancement
- Tuition Assistance
- Relocation Grant
- Employee Referral Program
- Performance Increases

Comprehensive Benefits:
We offer a range of benefits, including medical, dental, vision, and an employee pension plan.

Minimum Qualifications:
A Bachelor's Degree in Nursing (or higher) or an Associate's Degree in Nursing or Nursing Diploma program is required. A minimum of twelve months of relevant clinical experience is necessary.

Desired Qualifications:
Experience in Pediatric Nursing, particularly in neurology, and familiarity with telephone triage or managed care coordination are preferred. Strong communication skills and good organizational abilities are essential.

Licensure and Certification:
Current registration with the North Carolina State Board of Nursing as a registered professional nurse or current compact RN licensure to practice in North Carolina is required. BLS Certification is also mandatory.

Diversity and Inclusion:
Duke is an Affirmative Action/Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We believe that our collective success relies on the exchange of diverse ideas and perspectives.

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