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Clinical Service Nurse II
2 months ago
About Duke Health:
At Duke Health, we are dedicated to providing compassionate care that transforms the lives of our patients and their families. Our commitment to excellence in healthcare is reflected in our consistently high rankings among hospitals nationwide.
Department Overview:
The Pediatric Gastroenterology Department at Duke Children's Hospital is committed to delivering outstanding care to our patients, ensuring a superior patient experience. This role involves providing triage support for pediatric patients in collaboration with a dynamic team of healthcare professionals.
Key Responsibilities:
- Provide triage support and resolve patient inquiries effectively.
- Gather relevant information and coordinate follow-up with healthcare providers to develop and communicate care plans to patients.
- Document communications in the electronic health record and manage patient messages as necessary.
- Assist with medication refills, referral management, and completion of necessary forms.
- Coordinate diagnostic testing and outpatient appointments.
- Educate patients and families about their care plans, procedures, and therapies.
- Delegate tasks and oversee the activities of unlicensed care providers.
Work Schedule:
This is a full-time position, typically following a standard Monday to Friday schedule.
What We Offer:
Duke University Health System is committed to your professional growth, offering:
- Opportunities for advancement through our Clinical Ladder.
- Tuition assistance for further education.
- Comprehensive benefits including medical, dental, and vision coverage.
Qualifications:
- Graduation from an accredited nursing program (Bachelor's or Associate's Degree in Nursing).
- A minimum of twelve months of relevant clinical experience is required.
- Current North Carolina RN licensure or compact RN licensure is mandatory.
- BLS Certification is required.
Desired Skills:
- At least two years of nursing experience, with one year in pediatrics preferred.
- Experience in telephone triage or managed care coordination.
- Strong communication skills and proficiency in software navigation.
Diversity and Inclusion:
Duke Health is an Equal Opportunity Employer, committed to fostering a diverse and inclusive environment where all individuals feel valued and respected.
