Senior Claims Executive
3 days ago
IMA Financial Group is seeking a highly skilled Senior Claim Executive to join our team. This role is responsible for advocating for and interacting with clients on claim resolutions and matters. A successful applicant must have strong relationship-building and management skills, possess self-direction, and have effective problem-solving and communication skills.
Key Responsibilities:- Maintain a proactive approach, focusing on claim resolutions and strategies
- Communicate pertinent claim information timely to internal and external clients
- Maintain strong relationships with internal and external clients
- Participate in presentations, including new business, RFPs (clients, TPAs), claim reviews, and renewals
- Develop a strong working knowledge of IMA and carrier computer systems/programs
- Assist the Claims Manager with claim staff management, including training and development
- Develop and expand relationships at local, regional, and national levels with carriers, TPAs, Legal Resources, and Experts
- Expand knowledge and expertise in all lines of coverage
- Assist on claims projects, reports, loss runs, or other tasks as assigned
- Attend insurance-related seminars, including continuing education classes
- Direct the activities of the Workers' Compensation Care Coordinator team members in the processing, monitoring, management, and advocacy of claims
- Manage associates, including performance reviews, hiring and placement, resolving customer complaints, and salary and budget planning
- Review and assign claims and/or accounts to appropriate staff to ensure aggressive processing, adjustment, and management for the client
- Contribute to the hiring and development of staff members and identifies areas for improvement or growth
- Perform functions of the role within an IMA office 0-50% of the time
- Support and demonstrate IMA's core values
- Value and understand the importance of diversity, equity, and inclusion among all IMA associates
- 5+ years of similar or related experience
- Bachelor's degree or work experience equivalent to a college degree
- Systems skills - Applied Epic, Carrier websites strongly preferred
- Experience with MS Office products required (specifically PowerPoint, Outlook, Word, and Excel)
- Exceptional technical skill and knowledge of coverage and claims handling
- Moderate travel required (25-50%)
- Prefer college graduate or prior claims or general insurance experience
- Excellent communication and negotiation skills
- Required: Strong mathematical and reasoning skills
- Ability to discuss and solve claim problems with clients and insurance carriers
IMA Financial Group offers a competitive salary range of $138,600-$165,900 USD and a comprehensive benefits package, including annual performance bonuses, stock purchase, medical plans, prescription drugs, dental, vision, family assistance program, FSA, HSA, pre-tax parking plan, 401(k), life/AD&D, accident, critical illness, hospital indemnity, long-term care, short-term disability, long-term disability, business travel accident, identity theft, paid time off, flexible work options, paid holidays, sabbatical, gift matching, health club reimbursement, and personal and professional development opportunities.
IMA Financial Group is a leader in the insurance industry, recognized nationally for its commitment to excellence and innovation. We are proud to be a part of the IMA Financial Group, a company that values its associates and provides opportunities for growth and development.
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