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System Support Specialist

2 months ago

Norwood, Massachusetts, United States Medical Billing Specialists, Inc. Full time
Job Title: System Support Specialist

We are seeking a highly skilled System Support Specialist to join our team at Medical Billing Specialists, Inc. This role is responsible for ensuring the efficient operation of our billing systems and delivering exceptional client experiences.

Key Responsibilities:
  • Client Onboarding: Lead the onboarding process to ensure all tasks related to billing set-up are completed before Go-Live.
  • EDI Operations: Manage EDI operations, including implementation and customer support.
  • System Maintenance: Update insurance fee schedules within the billing system and troubleshoot and resolve billing system issues.
  • Help Desk and Support: Address daily help desk tickets, triage, and resolve or escalate technical issues.
  • Training and Development: Assist in onboarding new clients and training new hires.
  • Process Improvement: Conduct regular review and analysis of ERAs to ensure no gaps in payers loading and identify and implement improvements to enhance system efficiency.
Requirements:
  • Billing Expertise: Knowledge of CPT, HCPCS, ICD-10 codes, HCFA 1500 claim forms, HIPAA, and medical billing regulations.
  • Technical Skills: Experience with automated billing systems and data management systems.
  • Management and Communication: Strong management skills with a professional approach to support requests.
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A supportive and collaborative work environment