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Director of Patient Services
2 months ago
Job Title: Director of Patient Services
Job Summary:
Preston Harris Group is seeking a highly skilled and experienced Director of Patient Services to join our team. As a key member of our leadership team, you will be responsible for overseeing the delivery of high-quality patient care services, ensuring regulatory compliance, and driving business growth.
Key Responsibilities:
- Regulatory Compliance & Quality Improvement:
- Maintain current knowledge and ensure compliance with all regulatory and professional standards of care, including DOH, DOL, and CMS.
- Develop and implement quality/performance improvement programs, instructing Clinical Management, and implementing new and improved standards.
- Embed quality protocols into standard operating procedures and evaluate them regularly.
- Budget Management:
- Develop, prepare, and monitor the agency personnel, supply, and equipment budgets in collaboration with the Care Managers, Personal Care Attendants, and supporting department Directors.
- Staffing & Operations Management:
- Develop strategic staffing plans to ensure adequate staffing coverage in accordance with established productivity measures based on patient population needs.
- Oversee and monitor service/unit operational performance metrics, including satisfaction, baseline agency, and overtime costs, staffing, and turnover rates.
- Clinical Practice collaboration with the Nurses and Nurse Manager(s) establishing care standards, evaluating overall staff compliance to deliver clinical outcomes.
- Develop staffing plan and manage oversight of instructors for Aide Training School.
- Patient Care & Safety:
- Ensure accountability and support services essential to patient care.
- Promote a safe and caring environment for staff and patients that is conducive to positive health teaching, and maintenance; patient and family expectations of care; develops mechanism to assess same.
- Ensure that the overall planning process occurs for each unit within the service line.
- Analyze findings from patient satisfaction surveys to establish service-based customer services agenda and ensures that unit-based agendas are developed with input from the nursing management and the staff.
- Supervises/provides timely resolution to patient and family concerns or complaints/incidents.
- Leadership:
- Conducts monthly meetings with the nursing management to address equipment, scheduling, goals, and objectives, performance metrics, improvement activities, and any staff concerns.
- Collaborating with LHCSA Administrator and other departments to build a training school for certification of new aides.
- Multi-branch oversight.
- Hires, educates, mentors, and evaluates nursing management.
- Educates nursing management in new and existing department procedures and systems (e.g., information systems, fiscal responsibility, etc.).
- Makes recommendations and provides opportunities for growth and development of the team.
- Responds in a timely fashion to staff concerns and functions proactively to retain staff.
- Functions as a leader of the healthcare team and various interdisciplinary committees to improve clinical outcomes and meet patient needs.
- Performs other related duties as assigned by senior management.
Requirements:
- 2+ years of Home Care Nursing experience demonstrating comprehensive understanding of homecare complexities and challenges.
- Master's degree in nursing or related field preferred, showcasing advanced knowledge in healthcare management and leadership.
- Current license to practice as a Registered Professional Nurse in New York State, ensuring compliance with regulatory requirements and standards.
- Previous experience in a Leadership role with a strong preference for previous DPS experience with strong ability to lead and manage a team effectively.
- Strong assessment, clinical, and documentation skills, essential for ensuring high-quality patient care and regulatory compliance.
- Effective communication skills (written and verbal), facilitating effective collaboration with teams, patients, and families.
- Strong attention to detail, ensuring accuracy in documentation and adherence to protocols.
- Highly organized, capable of managing multiple tasks and priorities efficiently.
- Motivated self-starter and creative problem-solver, comfortable navigating and resolving challenges in a fast-paced, dynamic environment.
- Proficient utilizing technology and systems to enhance operational efficiency and effectiveness in healthcare delivery.
Salary Range: $120,000—$150,000 Depending on experience
