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Customer Relations Coordinator
2 months ago
Overview:
At Frontier Farm Credit, we pride ourselves on fostering a collaborative and supportive environment. Our team is dedicated to building strong relationships with our clients, ensuring that we meet their needs with integrity and professionalism.
Role Summary:
As a Customer Experience Specialist, you will play a crucial role in guiding clients through the loan process and ensuring a seamless experience with our products and services. Your primary responsibilities will include:
- Client Interaction: Serve as the main point of contact for customers, engaging with them through various channels including phone, in-person meetings, and digital platforms.
- Documentation and Support: Accurately document customer interactions and follow through to resolution, collaborating with team members and escalating issues as necessary.
- Financial Transactions: Handle monetary activities by following established protocols to prevent fraud, ensuring proper authorization, and processing transactions such as payments and wire transfers.
- Loan Coordination: Manage the loan application process from submission to signature collection, working closely with clients to gather necessary documentation.
- Office Management: Oversee office operations including invoice management, supply maintenance, and administrative support for team leaders.
Qualifications:
Preferred candidates will possess an Associate's Degree in Business, Finance, or a related field, or equivalent professional experience. A minimum of 2 to 4 years of relevant experience is desired.
About Us:
Frontier Farm Credit is part of a network of financial cooperatives committed to serving the agricultural community. Our team is dedicated to providing affordable credit and financial services to support farmers and agribusinesses in our region.
We are an equal opportunity employer, welcoming applications from all qualified individuals without regard to any protected characteristics.
