Warranty Claims Specialist

4 hours ago


Vista, California, United States Watkins Wellness Full time
Warranty Representative Opportunity

We are seeking a skilled Warranty Representative to partner with our retail customers to resolve warranty claims, ensuring a positive customer experience. As a key member of our Customer Service team, you will have the opportunity to showcase your strong customer focus and analytical skills.

Your Key Responsibilities:
  • Partner with retail customers to process and resolve warranty claims, ensuring timely and accurate resolutions.
  • Verify warranty coverage and approve service repairs, maintaining the company's position on warranty issues.
  • Research claim data and warranty histories to successfully respond to and address complex inquiries.
  • Run warranty-related reports, review and analyze data, and identify trends related to product performance and warranty claims.
  • Work with multiple systems and software, including Microsoft Office Suite and SQL, to perform various tasks and inquiries.
Requirements:
  • Bachelor's degree in Business Administration or a related field.
  • 2-3 years' experience in customer service, with experience with warranty claims a plus.
  • Strong proficiency in Microsoft Office Suite, specifically Excel databases and reporting software.
  • Excellent customer service skills, including phone and email etiquette.
  • Proven ability to run reports and queries, work with data, and perform analytics.
What We Offer:

We look for candidates that exhibit The Watkins Way, a set of values that include being Ethical, Transparent, Inclusive, and Accountable. We offer a competitive hiring range and a comprehensive benefits package.

Watkins Manufacturing is an equal opportunity employer and welcomes diverse backgrounds and perspectives. We are committed to complying with all applicable laws providing equal employment opportunities.



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