Field Service Technician

3 weeks ago

Chula Vista, California, United States Defense Maritime Solutions Inc Full time
Job Summary

We are seeking a highly skilled Field Service Representative to join our team at Defense Maritime Solutions Inc. The successful candidate will provide mechanical, electrical, and supervisory services to assemble, install, repair, overhaul, and maintain our products in accordance with prescribed tolerances and established procedures.

Key Responsibilities
  • Perform and supervise assembly, installation, repair, and maintenance of company products in the field and shop.
  • Accomplish major field repairs, inspections, tests, and troubleshooting and assure performance in accordance with work standards.
  • Utilize technical information, repair specifications, and procedures to accomplish requirements.
  • Apply problem-solving methods to identify root causes and diagnose repair and replacement needs.
  • Resolve service complications to customer satisfaction within standards of specifications of equipment to assure safe and reliable operations of equipment.
  • Prepare and submit complete service reports and QA documentation on each project. Document actions taken or needed and make recommendations to customers and internal management regarding improvement opportunities.
  • Perform on-site investigation of warranty claims to assess the validity of claims.
  • Provide technical leadership guidance and planning assistance to customers.
  • Project a positive image of the company and products.
  • Maintain personal skill levels and continually develop new skills to maintain proficiency with new and evolving products.
  • Train company or customer personnel on applicable company products.
  • Ability to travel and perform work on an unlimited/unrestricted basis worldwide.
  • Maintain close relationships with ships engineers and port engineers.
  • Solicit parts and service business and forwards requests to sales personnel.
Professional Skills
  • Ability to read and interpret engineering drawings.
  • Knowledge and skill in using computer software, including Excel, MS Word, and PowerPoint.
  • Interpersonal, presentation, and communication skills.
  • Perform the job according to DMS standards and according to the procedures as defined by the product company.
  • Execute the job in the most efficient and effective manner.
  • Perform the job within budget and on schedule.
  • Must be able, and willing, to travel within the Continental U.S. and Worldwide, with notice.
Education/Experience

A.S. in Engineering or Marine Technical area, or 5 – 10 years prior experience in an engineering field.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities may be required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to weather conditions. The noise level in the work environment is usually moderate.

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