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Service Operations Associate

2 months ago

Rochester, New York, United States TEKsystems Full time

Position Overview:

The role involves managing client onboarding, continuous service administration, and acting as the primary point of contact for a specialized suite of services known as Employer Shared Responsibility Services (ESR). This position requires responding to both written and telephonic inquiries from clients utilizing ESR services, as well as providing technical product assistance to Sales and Operations teams.

Key Responsibilities:

  • Facilitate client setup and ensure smooth ongoing service management.
  • Address client inquiries effectively through various communication channels.
  • Deliver technical support related to product offerings to internal partners.

Qualifications:

An Associate Degree is required; a Bachelor's Degree in Business is preferred.

About TEKsystems:

At TEKsystems, we are dedicated to driving transformation. We empower clients to realize their ideas and solutions in a rapidly evolving landscape. Our team of 80,000 professionals collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we partner with innovative leaders to instigate meaningful change. This is the essence of true collaboration. TEKsystems is part of the Allegis Group.

We are an equal opportunity employer and welcome all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.