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Client Support Representative

2 months ago

New York, New York, United States Menusifu Inc Full time

About Us:

Menusifu Inc. stands as a premier provider of restaurant point-of-sale solutions, delivering an advanced restaurant management system tailored for various dining experiences including dine-in, take-out, delivery, and cafes. As a Software as a Service (SaaS) company, we cater to a wide range of operational needs, from supply chain management to internal restaurant operations and customer engagement. With a workforce exceeding 200 employees and multiple global offices, our headquarters is located in Manhattan. At Menusifu, we are dedicated to enhancing the dining experience through our innovative ordering solutions, aiming to revolutionize the restaurant industry.

Our team is vibrant, dynamic, and driven. Menusifu offers a comprehensive development platform that empowers you to showcase your skills. Our mission is fueled by a passion for food and innovation. If you share our enthusiasm for growth and excellence, we invite you to explore opportunities with us.

Role Overview:

We are in search of a customer service representative to join our payment solutions team. This role involves addressing incoming inquiries from clients through various communication channels including phone, email, and chat. You will play a crucial role in ensuring customer satisfaction by adhering to our service standards and effectively resolving their concerns.

Key Responsibilities:

  • Handle all incoming communications from customers via phone, email, or chat.
  • Resolve support inquiries to ensure complete customer satisfaction.
  • Facilitate communication between customers and other departments within the organization.
  • Provide support and training to customers regarding business policies and procedures.
  • Document all customer interactions accurately.
  • Continuously seek ways to enhance operational efficiency.
  • Collaborate with other departments to address account-related needs.
  • Assist in managing vendor relationships that support local operations.

Ideal Candidate Profile:

  • High School diploma or equivalent; a college degree is advantageous.
  • Exceptional verbal and written communication skills.
  • Prior experience in customer service within the payment sector is a plus.
  • At least one year of experience in a merchant services or similar business, preferably in a financial or transactional environment.
  • Able to manage interactions with external businesses effectively.
  • Experience working with complex systems.
  • Strong organizational and computer skills.
  • Proficient in MS365 and Office products, with the ability to support third-party SaaS and processing systems.

What We Offer:

  • Flexible working hours.
  • A vibrant start-up culture that values openness and inclusivity.
  • A young and energetic team environment.
  • Opportunities for career advancement.
  • Comprehensive benefits including health, dental, and vision insurance, FSA, and PTO.
  • A mentorship program.
  • Competitive compensation package.
  • Remote work options.

Privacy Overview: