Guest Services Representative

4 weeks ago


Frankfort, Kentucky, United States The Delegate Hotel Full time
Job Description

At The Delegate Hotel, we are seeking a skilled Guest Services Agent to provide exceptional service to our guests.

Key Responsibilities:

  • Respond to guest inquiries, requests, and complaints in a timely and professional manner.
  • Maintain a thorough understanding of room types, rates, and hotel services to provide accurate information to guests.
  • Offer recommendations and assistance to guests regarding local attractions, restaurants, and transportation.
  • Arrange transportation, tours, and reservations based on guest requests and preferences.
  • Handle guest requests for amenities, additional services, or special arrangements with prompt and accurate fulfillment.
  • Collaborate with housekeeping to prioritize room readiness and address guest requests for room service or maintenance.

Requirements:

  • High school diploma or equivalent.
  • Previous experience in a customer service or hospitality role is preferred.
  • Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
  • Strong problem-solving skills and the ability to handle guest inquiries and complaints professionally and efficiently.
  • Proficiency in using hotel management systems and software.
  • Detail-oriented with strong organizational skills to handle multiple tasks and prioritize effectively.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.

We are looking for a service-oriented individual with a passion for creating memorable guest experiences.



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