Guest Services Representative
1 month ago
At The Delegate Hotel, we are seeking a highly skilled and customer-focused Guest Service Agent to provide exceptional service and ensure a smooth check-in and check-out process for our guests.
Key Responsibilities:
- Respond to guest inquiries, requests, and complaints in a timely and professional manner, ensuring guest satisfaction.
- Maintain a thorough understanding of room types, rates, and hotel services to provide accurate information to guests.
- Offer recommendations and assistance to guests regarding local attractions, restaurants, transportation, and other services.
- Arrange transportation, tours, and reservations based on guest requests and preferences.
- Handle guest requests for amenities, additional services, or special arrangements, ensuring prompt and accurate fulfillment.
- Collaborate with housekeeping to prioritize room readiness and address guest requests for room service or maintenance.
Requirements:
- High school diploma or equivalent.
- Previous experience in a customer service or hospitality role is preferred.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Strong problem-solving skills and the ability to handle guest inquiries and complaints professionally and efficiently.
- Proficiency in using hotel management systems and software.
- Detail-oriented with strong organizational skills to handle multiple tasks and prioritize effectively.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
If you are a service-oriented individual with a passion for creating memorable guest experiences, we encourage you to apply for this exciting opportunity.
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