Member Support Specialist
2 weeks ago
One Medical is a pioneering healthcare organization that's redefining the way people experience primary care. Our mission is to deliver exceptional, patient-centered care that's accessible, affordable, and enjoyable.
We're a team of passionate healthcare professionals who are dedicated to transforming the healthcare experience for our patients, providers, and communities. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been making a positive impact for over 15 years.
In February 2023, we marked a significant milestone when One Medical joined Amazon. Together, we're committed to delivering exceptional healthcare to more consumers, employers, care team members, and health networks, ultimately achieving better health outcomes.
The OpportunityAs a Member Support Specialist, you'll be an integral part of our team, serving as the first point of contact for patients in our office. You'll be responsible for removing barriers to care, ensuring a seamless and exceptional patient experience. Your role will involve providing administrative support, managing patient intake, and ensuring that our office runs smoothly and efficiently.
You'll be working closely with our team to provide exceptional customer service, respond to patient feedback, and support our Leads, Office Manager, and in-office providers as needed. Your strong communication skills, attention to detail, and ability to multitask will make you an asset to our team.
What You'll Likely Work On- Use our C-I-CARE framework to deliver exceptional patient interactions and ensure a positive in-office experience.
- Manage patient intake, same-day schedule management, and follow-up scheduling.
- Provide administrative support, including check-in/check-out, insurance verification, and paperwork tasks.
- Contribute to team development through rounding, attending team huddles, and participating in team problem-solving.
- Master our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System, 1Life.
- At least 1 year of experience in high-touch customer or patient-facing roles.
- Strong written and verbal communication skills.
- Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
- A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
- Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
- Taking care of you today: paid sabbatical after 5 and 10 years, Employee Assistance Program, and more.
- Competitive Medical, Dental, and Vision plans.
- Free One Medical memberships for yourself, your friends, and family.
- Pre-Tax commuter benefits.
- PTO cash outs: option to cash out up to 40 accrued hours per year.
- 401K match.
- Opportunity to participate in company equity programs.
- Credit towards emergency childcare.
- Extra contributions toward maternity and paternity leave.
- Paid Life Insurance: One Medical pays 100% of the cost of Basic Life Insurance.
- Disability insurance: One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.
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