Customer Service Director

2 days ago


Savannah, Georgia, United States Food Lion Full time

About the Role

We are seeking a skilled Customer Service Leader to join our team in Savannah, GA. As a key member of the Front End team, you will be responsible for delivering exceptional customer service, maintaining high standards of customer satisfaction, and ensuring a positive shopping experience for our valued customers.

Key Responsibilities

  • Provide fast, easy, flexible, and friendly service to customers through the achievement of Food Lion customer service standards.
  • Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
  • Ensure work station and front end area of the store has a neat and clean presentation.
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.
  • Assist customers with purchasing decisions, answering questions, and resolving issues efficiently.

Requirements

  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Benefits

Food Lion offers a competitive salary range of $35,000 - $45,000 per year, depending on experience and qualifications, as well as opportunities for professional growth and development.



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