Customer Experience Associate

4 weeks ago


Plano, Texas, United States Cottonwood Residential Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional service to our residents and prospective residents, ensuring that they feel at home in our community.

Key Responsibilities:

  • Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
  • Stand and smile when greeting all customers, including prospects, residents, and vendors, when they enter the office.
  • Ensure apartments are ready to show daily and for upcoming move-ins.
  • Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards.
  • Understand pricing and information about all available apartment homes and be able to answer questions to any prospective renters.
  • Assist in planning community events and social media marketing.
  • Organize package room daily as packages are delivered.
  • Maintain community-related communications and vendor relationships.

About Cottonwood Residential:

Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours, which has redefined the customer experience. We are committed to continuing to improve the customer experience at our communities and are looking for a team member who shares our passion for innovation and customer service.


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