Customer Service Lead

3 weeks ago


West Bloomfield Township, Michigan, United States Burlington Full time
Customer Service Lead Role

As a Customer Service Lead at Burlington, you will be responsible for:

Directing cashier coverage and customer flow at the front of lines to ensure efficient service

Assisting the management team in communicating promotions and company updates

Monitoring and validating returns, exchanges, check authorizations, voids, and other transactions

Supporting training for team members

Key Responsibilities

Direct cashier coverage and customer flow at the front of lines to ensure efficient service

Assist management team in communicating promotions and company updates

Monitor and validate returns, exchanges, check authorizations, voids, and other transactions

Support training for team members

What You Will Gain

Opportunity to work in a dynamic retail environment

Chance to develop leadership skills and experience

Ability to make a positive impact on customer satisfaction and team performance

Opportunity to grow and develop your career in retail management

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