Client Experience Specialist

7 days ago


Mount Airy, North Carolina, United States OSG Full time
Job Summary

We are seeking a skilled Customer Engagement Professional to join our team at OSG, a global leader in customer engagement and payment solutions. As a Client Experience Specialist, you will play a vital role in delivering exceptional client experiences and driving business growth.

About the Role

The ideal candidate will have excellent communication and interpersonal skills, with experience working in a client-facing environment. You will be responsible for responding to client inquiries, providing product training, and developing strategies to increase client retention and satisfaction.

Responsibilities:
  • Respond to client calls and emails, resolving issues promptly and professionally.
  • Provide product training and orientation to clients, ensuring they fully understand our services.
  • Collaborate with internal teams to resolve complex client issues.
  • Develop and execute strategies to improve client satisfaction and retention rates.
Requirements:
  • Associate's degree or equivalent experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Experience working in a fast-paced environment with multiple priorities.
What We Offer:
  • Competitive salary range: $45,000 - $65,000 per year, depending on location (Mount Airy, NC or Clearwater, FL).
  • Ongoing opportunities for development and career advancement based on merit.
  • A comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
OSG Culture:

We pride ourselves on our inclusive and supportive work environment, where associates can thrive and grow. Join us as we continue to innovate and shape the future of customer engagement.



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