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Customer Care Specialist

2 months ago

Fort Worth, Texas, United States Serenity Healthcare, LLC Full time
Position: Patient Support Coordinator

At Serenity Healthcare, we are dedicated to delivering exceptional care to our patients and their families. As a Patient Support Coordinator, you will play a vital role in facilitating access to essential treatments that can transform lives. Our innovative approach, set in inviting clinic environments, is reshaping the healthcare experience.

EMPLOYEE BENEFITS

Serenity Healthcare values its employees as much as its patients. We provide a comprehensive benefits package designed to enhance your work experience and recognize your contributions. Our offerings include competitive salaries, extensive insurance coverage (with a significant portion of premiums covered by the company), numerous opportunities for career advancement, generous paid time off, holidays off, and much more.

KEY RESPONSIBILITIES

In this role, your main duty will be to connect individuals with the critical treatment options offered by Serenity. This involves engaging in sensitive discussions through active listening, empathy, and maintaining a positive demeanor. You will also serve as a communication bridge between existing patients and their healthcare providers, assisting with various requests related to their care, such as documenting information in electronic medical records, scheduling appointments, and managing medication refill requests.

REQUIREMENTS
  • High School Diploma or GED.
  • Demonstrated experience in a fast-paced customer service environment (such as Retail, Hospitality, Food and Beverage, or Call Centers).
  • Strong verbal and written communication skills, along with basic mathematical abilities.
  • Prior experience with computer-based information systems.
Our operational hours are from 6 AM to 8 PM, Monday through Friday, and 7 AM to 7 PM on Saturdays, with flexible scheduling options available.

Discover More About Us
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