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Customer Support Operations Supervisor
2 months ago
Position Overview
We are seeking a dedicated and skilled individual to oversee our customer support operations. The ideal candidate will possess exceptional written and verbal communication abilities, enabling effective interaction with both technical and non-technical stakeholders.
Key Responsibilities
- Deliver constructive feedback and manage challenging discussions with confidence.
- Foster a collaborative work environment and engage actively with team members.
- Adapt to a flexible work schedule, including evenings, weekends, and public holidays as needed.
- Participate in daily operations, contributing to both the support team and office management.
- Thrive in a dynamic, fast-paced setting with shifting priorities.
- Utilize strong problem-solving skills to address customer inquiries and issues.
- Demonstrate proficient typing and computer skills.
- Manage a small team effectively, drawing from previous leadership experience.
- Ensure compliance with legal work requirements in the US.
- Possess knowledge of the sports betting industry as an advantageous asset.
Benefits
- Generous vacation policy.
- Stipend available for educational advancement.
- Comprehensive health insurance fully covered by the employer.
- Flexible working environment.
- Complimentary lunch, social events, and frequent gatherings.
- Dog-friendly office atmosphere.
About Smarkets
Smarkets operates as a peer-to-peer exchange platform for betting and trading in sports and politics. Our primary offerings include the Smarkets exchange and the SBK sportsbook app, serving markets in the UK, US, and globally.
As a vital member of our support team, you will serve as the first point of contact for our customers, managing relationships through various communication channels while ensuring our platforms remain operational and accessible. Your insights will be crucial in our product development, as customer feedback is integral to our growth strategy.
Our Values
- Push to win.
- Make others better.
- Show genuine care.
- Maintain professionalism.
- Bring enthusiasm.
Our Culture
At Smarkets, we aim to revolutionize the betting industry with superior products and competitive pricing. As a Series B startup, we adopt a professional, technology-driven approach to sports and political betting, having facilitated over $25 billion in traded volume since our inception.
We value collaboration, trust, innovation, and scientific rigor, while celebrating ambitious goals and passionate energy. Our culture emphasizes merit and excellence, fostering an environment where recognition, challenges, support, and shared meals contribute to personal and professional growth.
Smarkets is committed to equal employment opportunities, actively promoting diversity and preventing bias in our hiring processes.
