Technical Support Supervisor

3 weeks ago

Los Angeles, California, United States ROE Visual Co. Ltd Full time
About the Job
The Technical Support Supervisor will be based out of our Chatsworth, CA location. This is a mid-level position at a globally leading LED display manufacturer.

The Technical Support Supervisor would interface between the Sales, QC and Tech Support staff to manage all service requests: internal QC projects and/or external field service jobs.

The Technical Support Supervisor is a meticulous role, which requires extreme attention to detail, good at communicating and keeping detailed notes, documentation for multiple simultaneous projects, and experienced in team leadership.

Prospective candidates will work as part of a team to deliver the highest quality of products to clients and partners.

Responsibilities
Managing the daily operations of the technical service department
Adhering to established procedures & protocols to ensure superior customer satisfaction
Working directly with end-customers and partners as needed
Actively managing & participating in the shift rotation including weekends, after hours & holidays as needed
Routinely offering support & mentorship staff
Ensuring team compliance with process & technical training requirements
Modeling responsiveness & integrity in all customer communications
Directly managing customer escalations to successful conclusion
Providing concise status reports on a regular basis
Performing other duties and projects as assigned
Requirements
2+ years managing a technical support organization
Project management & demonstrated practical experience
Preferred Skills
Dedication and relentless focus on customer satisfaction and follow-through
Excellent written, oral & interpersonal communications skills
Able to effectively interact with technical & non-technical people
Ability to multi-task, juggle competing priorities & thrive in fast-paced environment
Experience working in a team-oriented, collaborative environment
Highly organized, self-motivated, self-directed and attentive to detail
Manage all internal & external interactions in a professional and courteous manner
About ROE Visual Co. Ltd
ROE Visual is the leading LED creative display manufacturer in the industry. With adaptive LED platforms for every installation, they're committed to going the extra mile for any creative vision.

Carefully selected high-end components, the latest technology, in-depth knowledge, and stores of passion go into every product that bears the ROE name.

Being familiar with the challenges of their market, ROE offers only the most intuitive solutions for the creatives, designers, and technicians who rely on their LED products to deliver a flawless performance every time.

This quality standard is the reason ROE has quickly become the industry standard, making its way onto stages and the big screen worldwide.

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