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Systems Administrator

1 month ago

Midland, Texas, United States PermiaCare Full time
Job Title: Systems Administrator

PermiaCare is seeking a highly skilled Systems Administrator to join our team. As a key member of our IT department, you will be responsible for managing the agency's substantial infrastructure of on-site and off-site system assets.

Key Responsibilities:
  • Analyze system logs and identify potential issues with computer systems/servers as needed.
  • Document the configuration of the system as needed.
  • Apply operating system updates, patches, and configuration changes. Responsible for performance tuning, uptime, and troubleshooting issues and downtime.
  • Install, configure and maintain software on servers, such as anti-virus, mobile connectivity and encryption, repair and maintain servers, migrate servers.
  • Responsible for system security. Responsible for tracking all suspected cybersecurity breaches in the Tracking Logs spreadsheet daily.
  • Responsible for configuring and troubleshooting Zoom Rooms and other cloud-based solutions.
  • Create and maintain the agency's internal user accounts and cloud-based email, One Drives, and SharePoint accounts.
  • Support clinical staff in efforts to enter documentation and troubleshoot any problems encountered with the EHR as needed.
  • Back up for batching records when the Data Coordinator is unavailable.
  • Provide user support as back up in Microsoft Office, Microsoft Windows, email and networking issues.
  • Monitor the performance of computer systems, networks, and applications.
  • Troubleshoot hardware and software issues.
  • Install and configure operating systems, applications and network equipment.
  • Perform system upgrades and patches.
  • Perform system backups and disaster recovery operations.
  • Develop and maintain system documentation.
  • Monitor system security and apply security patches.
  • Monitor system performance and optimize system resources.
  • Create and manage user accounts and permissions.
  • Respond to user requests for technical assistance.
  • Maintain hardware inventory records.
  • Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
  • Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.
  • Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
  • Adhere to the Code of Conduct and Standards of Behavior policy requirements.
  • Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
  • Communicate regularly with supervisor.
  • Open and process mail/email in a timely manner.
  • Answer phone, collect phone messages and respond to requests timely and accurately.
  • Maintain safe and clean working environment by complying with procedures, rules and regulations.
  • Perform all work functions and interactions using a trauma-informed approach.
  • Display professionalism when representing PermiaCare and the program in the community.
  • Maintain compliance with legal requirements and company policies and procedures.
  • Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.
  • Complete all training as assigned prior to due date.
  • Other duties as assigned.
Requirements:
  • Knowledge of Windows Desktop and server operating systems installation and usage.
  • Basic knowledge of Power Shell Scripting for use with Microsoft Server Management.
  • Knowledge of network installation and management.
  • Knowledge of Windows Server administration.
  • Ability to solve PC hardware and software problems with minimal support from IS management.
  • Ability to conduct data research and produce accurate results with minimal supervision.
  • Familiarity with security best practices and system auditing procedures.
  • Experience with cloud computing services, such as Amazon Web Services and Microsoft Azure.
  • Knowledge of server virtualization technologies, such as VMware and Hyper-V.
  • Ability to troubleshoot hardware, software, and network issues.
  • Knowledge of HIPAA and ability to protect confidentiality.
  • Effective multi-tasking skills.
  • Good organizational skills.
  • Welcoming, positive behavior.
  • Ability to express self clearly and effectively, orally and in writing.
  • Effective time management skills.
  • Exceptional customer service skills, including positive attitude.
  • Cultural sensitivity.
  • Dependable attendance and punctuality.
  • Knowledge of trauma-informed theories, principles and practices.
  • Flexibility and adaptability to different work environments.
  • Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).
  • Reading and comprehending.
  • Reasoning and analyzing.
  • Ability to coordinate with various inter-agency personnel.
  • Ability to fulfill PMAB and CPR/First Aid requirements.
  • Ability to work independently.
  • Good interpersonal skills, including ability to build rapport with individuals including co-workers.
  • Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.
  • Ability to acquire and utilize new skills as the job requires.
  • Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a spirit of teamwork.
  • Ability to maintain highly confidential information.
  • Ability to remain calm in stressful situations.
  • Ability to plan and schedule work and implement directives without constant supervision.
  • Model professionalism by appropriate dress, language, ethics and work habits.
  • Ability to drive personal and/or company vehicle. This position may require travel to agency program sites, community and residential sites, and/or locations outside the PermiaCare catchment area. This position may require transport of agency individuals and/or individuals served.
Work Environment:
  • Travel
  • Inside
  • Working closely with others
  • Working alone

PermiaCare is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and detail-oriented individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity.