Service Operations Coordinator

3 days ago


San Rafael, California, United States Swickard Auto Group Full time
About Swickard Auto Group

At Swickard Auto Group, we're committed to providing an exceptional customer experience that sets us apart from other dealerships. Our goal is to create a stress-free and enjoyable experience for every customer who walks through our doors. We're looking for talented individuals who share our passion for hospitality and excellence.

Job Description

We're seeking a detail-oriented Appointment Scheduling Specialist to join our team. The successful candidate will have excellent communication skills, strong analytical abilities, and a keen eye for detail. In this role, you will be responsible for coordinating service appointments, managing customer interactions, and ensuring seamless communication between our team members and customers.

The key responsibilities of this position include:

  • Schedule Management: Effectively manage service appointment schedules to meet customer needs and ensure efficient use of our resources.
  • Customer Engagement: Engage with customers to understand their needs, respond to their inquiries, and provide exceptional customer service.
  • Data Analysis: Analyze data to identify trends, optimize processes, and improve customer satisfaction.
Requirements

To succeed in this role, you must have:

  • A high school diploma or equivalent.
  • No prior experience is required, but excellent communication and analytical skills are essential.
  • Strong problem-solving and critical thinking skills.
  • Proficiency in computer systems, including dealership management software.
Salary and Benefits

We offer a competitive salary range of $42,000 - $52,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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