Licensed Customer Service Agent

5 days ago


Farragut, Iowa, United States Tovmasyan Insurance Inc Full time

About Tovmasyan Insurance Inc

We are a fast-growing and client-centric insurance agency located in the heart of Granada Hills, California. Our team values each member's contributions and is eager to provide a supportive environment where you can thrive and grow your career in the insurance industry.

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Job Description

In this on-site role, you will play a vital part in ensuring our clients receive the attention and comprehensive support they need. As a positive force within our company, you'll contribute to our mission of fostering strong, long-lasting relationships with clients through personalized service and efficient solutions.

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Key Responsibilities

  • Support clients with their insurance inquiries and service requests.
  • Process policy modifications, renewals, and cancellations efficiently and accurately.
  • Guide clients through the claims process, offering advice and clarifications as required.
  • Develop strong relationships with clients to ensure trust and satisfaction in services provided by the agency.
  • Address and resolve customer complaints with professionalism and a focus on customer satisfaction.
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Requirements

  • Licensing: Active California Property & Casualty License is required.
  • Experience: Previous experience in customer service within the insurance industry is essential.
  • Communication Skills: Strong verbal and written communication skills are needed.
  • Customer Focus: A demonstrated ability to maintain a customer-first mindset to handle queries and provide solutions effectively.
  • Problem-solving: Capable of thinking critically and providing applicable solutions to meet client needs.
  • Organizational Skills: Must possess excellent organizational skills to manage and prioritize tasks efficiently.
  • Computer Proficiency: Comfortable with using CRM systems and other related software tools.
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What We Offer

  • Annual Base Salary + Commission + Bonus Opportunities
  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Hands on Training
  • Mon-Fri Schedule
  • Retirement Plan
  • Appreciation Lunches
  • Career Growth Opportunities
  • Family Friendly Agency
  • Uncapped Earning Potential
  • Monthly Bonuses
  • Weekly Team Meetings


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