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Restaurant Operations Manager

2 months ago

Irving, Texas, United States IHOP ACG Texas Full time
Job Description

We are seeking a highly skilled Restaurant Operations Manager to join our team at IHOP/ACG Texas. As a key member of our management team, you will be responsible for driving sales growth, managing restaurant operations, and leading a high-performing team.

Key Responsibilities:

  • Manage all areas of the restaurant to achieve positive and consistent sales growth while meeting or exceeding company goals in all profit and loss categories.
  • Manage entire restaurant operations, including daily decision making, consistent staff support, positive and consistent guest interaction, proper scheduling and planning, while maintaining high levels of cleanliness and sanitation.
  • Interview, hire, and train the highest quality hourly candidates.
  • Conduct and facilitate orientation and training for all new hourly employees.
  • Provide employees with consistent and appropriate feedback to facilitate their development and enhance the overall operation.
  • Prepare reports at end of shift, which may include Daily Sales Reports, Daily Cash Interims, Daily Labor Controls, and other such processes that ensures control of all company assets.
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents.
  • Ensure that proper company security procedures are in place to protect employees, guests and company assets, including security of storeroom, freezer and office.

Requirements:

  • Minimum of 2-5 years' restaurant management experience.
  • Ability to direct and coordinate the organization's goals and objectives.
  • Hands-on leadership style.
  • Ability to build, coach, and develop a team.
  • Excellent interpersonal communication skills.
  • Exceptional customer service and problem-solving skills.
  • Detail-oriented with focus on quality.
  • Be willing to work nights, weekends, and holidays based on business needs.
  • Perform all duties as required.